Frequently Asked Questions
Click HERE for more detailed breakdown.
Items marked as made upon order have a manufacturing timeline of 1-2 weeks not inclusive of weekends. However, if you are purchasing items during our Sale and/or Festive period, do expect further delays of 1-2 weeks in manufacturing. All orders are completed on first come first serve basis and we will not be able to rush any orders.
Please also understand that items that have been shipped out may have additional delays due to different country immigration processes that we do not have control over.
However, you may always get in touch with us should you need any assistance and we would be happy to assist.
There is a sizing chart on every product page under the "add to cart" button that you may click to view.
Alternatively, you can connect with our team to enquire what sizing you should go for. You may send your enquiry via our contact page: HERE
Yes, all our products listed as available are in ready stocks and we may restock the items based on interest if Sold Out.
Yes! We do offer size customisation. Please note that if you fall within the range of our sizing guide and still would like to customise, there will be additional charges and returns will be not be applicable.
You may fill out the customisation enquiry form here: Click Here
Yes, we are able to offer design customisation such as:
1) Neckline Depth
2) Sleeve Length
3) Length of Garment
These changes, can be requested to our team and there will be an additional $10 for every modification.
You may fill out the customisation enquiry form here: Click Here
We provide hassle free exchanges for wrong sizing on your first order with us. (Applicable within Singapore)
For more details on our returns and refund policy, visit the link: Click Here
For more details on our shipping policy and delivery timelines, visit the link: Click Here
If the stock is available and you do require the item to be delivered within a day, we would be happy to arrange for Grab Delivery. Please note that you will have to arrange for the delivery and bear the delivery costs.
Unfortunately, we do not offer self collection as of now. We are sorry for the inconvenience and hope you would understand.
Unfortunately, we do not offer cash on delivery (C.O.D) option for time being.
We believe in being transparent and honest about our designs. The details and images provided are meant to be accurate representation of the products that you will be receiving.
However, please do note the following:
1) Colour representations can be tricky due to various screens and as a result there will be slight colour discrepancies.
2) Sizing/ measurements details may vary a little as these products are handmade and there might by slight 0.5-1 Inch discrepancies.
While these are some challenges for our team, our aim is to ensure that our designs are as accurate as described. We do thank you for your time to read through this and understanding the matter.